We provide a 60-day Money Back Guarantee for
DermaTend™.
The 60-day Money Back Guarantee applies only
to product purchased directly from us through our website or placed
through our toll-free phone order line. Product purchased elsewhere
from retail stores, EBay or other Internet sites are subject to
the return policies of that particular website or store and you
must contact them to claim any guarantees they may offer.
We will refund the product price ONLY.
(We will not refund original shipping charges
or customer shipping costs to return unused portions of product).
--Call us on 1-775-323-1413 to receive a Return
Merchandise Authorization number (RMA#) issued by Solace International,
Inc., Monday to Friday, 9AM to 2PM, P.S.T. This number is to
be clearly displayed on the outside of the returned package.
--Must provide proof of purchase. (You may
use invoice emailed to you when ordering).
--Must provide completely filled Refund
Request Form.
--All returns must include the actual product,
(either the empty product container or the partially used product
and container SEALED in a plastic bag away from the paperwork).
Sorry, but we cannot issue a refund
without proof of purchase, remainder of product, Refund Request
Form and RNA# clearly written on the outside of the returned
package. For Sanitary reasons all returns of product that are
not in a separate plastic bag away from the paperwork will be
thrown out and no refund will be provided. No refund will be
provided for orders over the 60 day period.
--Mail Proof of Purchase, Refund Request Form
and unused portion of product to:
Solace International
Attn: Returns Department (RMA#______)
1055 W. Moana Lane, Suite 101
Reno, NV 89509
All packages must be sent back Return Receipt
through the U.S. postal system or signature required through
a recognized carrier (i.e. FedEx, UPS, DHL, etc.) Solace International,
Inc. is not responsible, and will not issue a credit for any
returned package lost in shipping and/or not received.
--Once the refund request is received, we
will refund the product price by issuing a refund check directly
to the credit card used for purchase (The form of refund will
be at our digression). Refunds are processed once weekly. Allow
20-25 business days for the refund to appear on your credit
card statement or to receive a refund check.
Returns MUST be in our office within 60 days
of the date your order was shipped to be eligible for a refund.
(Refund check will be made out to name on order only)
